Frequently Asked Question

Please have a look below, we may have already answered your question?

Susie Bee pointing to an offer
  • Everything can be discussed by phone, email or one of the digital face to face platforms like Zoom, Skype, Facebook, etc
  • If our surveyor has access when he visits, there is no need to meet him, we will call on his return, to discuss the next step
  • One question we have for you
  • If using a company with salespeople, how long would you want one sitting in your home?

 

  • You never get the surveyor for free he is paid on the staff payroll or self-employed, also you will have to pay a deposit first, it is the Salesperson that’s free. Your deposit will trigger the surveyor service and you are then committed because you have paid up front. Royall Surveyors provides you the survey upfront, so you are in control.
  • If you get your own home improvement quotes, you will likely meet three or four salespeople, you will:
    1. listen to three or four sales pitches with non-impartial “sales” advice.
    2. You might not get four ‘like for like’ quotes as they will interpret your needs differently.
    3. You will have to sift the quotes.
    4. Your risk is choosing a rogue builder or high-pressure salesperson who can talk you in to things you don’t want or need.

The only cost to you initially is £100 for our surveyor to visit, which is refundable £25 each time you recommend a friend , as soon as you place an order with one of the 4 companies who have provided you with a quotation.
You will also receive £25 each time you recommend 1 other person to us who places an order with one of our vetted companies

We spend a lot of time looking and vetting companies, then our work starts with all the questions and checks.

  • company owners
  • company background
  • jobs to inspect, we speak to the last two customers on their books and from a couple of years before
  • that all certification/qualifications are in place
  • processes with the main one being customer services
  • The best companies do not buy customer appointments online and they don’t need to advertise because they already have a good flow of existing customers and recommendations, so how would you reach these companies and even if you can, how do you know they are the best? We can put these companies in front of you.

If you just want to use our surveying service our prices start from £420, this includes

  1. design and planning advice
  2. Feasibility Study
  3. full detailed survey including
    1. Set of A3 design drawings
    2. 3D visualisation
    3. Access restrictions
    4. Drainage
    5. Cat & Jenny scan (looking for electrical cables)
      1. *please note these can still be missed if power is not passing through the cables during survey
    6. Photos
  • Sales people get paid up to a massive 27% commission and companies marketing costs can be as much as 10-20%, so you could save a massive amount, against approaching the company directly. You can also save a lot of time and hassle.

Give us a call, we will look at your project and the costings giving you advice. If we can’t do better there is no fee

The survey is very extensive and takes approximately 1 – 3 hours but it does depend on the complexity of the project.

  • The answer is, YES always.
  • Ask; what happens if you employ an architect who costs £3,000+, then for some reason you decide not to go ahead, maybe through escalating costs, we can give you an idea of cost and put you on the right track, then you can employ an architect or a builder. If you are looking for more of a one stop shop you can ask us to design and sort out your planning, etc., you could use our sister company Royall Architecture

If the company you choose to undertake your work, doesn’t undertake these services, we can introduce you to Royall Architecture, our sister company, who will be more than pleased to help

  • We highly recommend you visit the company/s before you proceed.
  • Sit at home in comfort, look through your quotes and when you are ready, remembering you already have your best prices, you can visit the companies you have short listed, it will be enjoyable and positive just a cuppa and choose your company.

We have designed our service, so you never have to deal with sales people. You will only see our surveyor.

This depends on complexity of your project but if you have 4 quotations the first visit could take up to

  • 3 hours, for each visit, so 12 hours
  • Maybe you are lucky and decide on one company for a second visit 2-3 hours
  • And you may need a third visit to tie things up 2 hours

So, if you are lucky it will only take 16 hours but it usually longer, discussing with clients they have found that this is extremely stressful

Royall Surveyors can source professional quotes from Building & Home Improvement Companies in your area for a wide range of home improvement projects including.

Extensions single or multi floorsFamily Rooms

Glass ExtensionsGarage ConversionsOrangeriesGarden BuildingsConservatoriesHome Office, Snug, Man Cav, Play Room, Gym, etcSun-Rooms

Royall Surveyors can also find quote for kitchens and bathrooms & loft conversion

         *We can give advice but cannot complete a survey at this moment in time. Please call for more information

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